Responsibilities include facilitating incident management at a tier-2 level, standard change management and problem management services on diversified technological areas primarily focused to availability, routing, switching, Firewalls, VPN, Load Balancing, Link Management.
The job function requires Assistant manager to manage these services from remote infrastructure management environment directly and with help of few team members
Hand on exposure to the following technologies:
Â· Routing - Advanced Routing, PBR, OSPF, BGP, EIGRP
Â· Switching - CatOS/IOS/Nexus, VLAN Management/Design, STP, VDC, HSRP/VRRP, VSS, 1000V
Â· Link Management & QoS - LAN/WAN/VoIP QoS, Links troubleshooting
Â· Firewalls/VPN Concepts - ASA/PIX /Netscreen/FWSM (Any one), VPN concepts.
Â· Server Load Balancer Concepts - BIGIP-F5/Netscaler/ ACE/ CSS (any one)
1. Should have proven people management skills and hand on exposure to manage the Networking Function for external customer in Infrastructure services organization.
2. Ability to work with onshore team and directly manage a team of few engineers and ensure consistent delivery and operation of high quality networking troubleshooting solutions, services and support to internal and external clients.
3. Identifies and review policies, procedures, tools, techniques and plans relating to network service level management activities.
4. Ensures consistent standards of stakeholder communication and customer service.
5. Ensure the customer/client needs for IT/technology services and products are addressed
6. Monitor, and communicate relevant information relating to, project or programme execution activities
7. Identify and obtain agreement for changes to project or programme baseline plans, as directed
8. Responsible to drive performance, conduct annual reviews, performance and employee morale management
9. Flexible to support 24*7 operations
10. Good interpersonal and communication skills.
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