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NATIONAL PRODUCT MANAGER – MSE

Gurgaon, Delhi-NCR

Ujjivan Financial Services Pvt. Ltd.

Job Description

To identify products, segments and markets for the MSE segment to focus on.
To formulate product programs and policies to enable growth of the MSE business in line with the objectives of the business
To streamline processes in order to achieve seamless roll out of products and enhance customer responsiveness.
To undertake projects and lead cross functional teams for IT related projects to provide solutions for various process improvements
To develop analytical tools for identifying customers for growing relationships and improving customer stickiness.
To assess and support plans for digital lending initiatives for the MSE business
Undertaking periodic review of the business P&L, identify areas of good performance and improvement, and propose corrective action to ensure budgets and return ratios are met in line with plans for the MSE business.
To review income plans and identify additional sources of revenues and fee income to drive overall profitability of the business.
To drive the liability strategy and plan for the MSE business in terms of growth in liability relationships and balances.
To track performance of the MSE business through MISs on various business and credit parameters like disbursements, # of accounts, fees, delinquencies, productivity and other parameters
To work closely with marketing to develop various marketing schemes and marketing campaigns to enable growth of business

PRIMARY RESPONSIBILITIES :

Business :

To identify products, segments and markets for the MSE segment to focus on.
To formulate product programs, new products and policies to enable growth of the MSE business in line with the objectives of the business
Drive the implementation of new policies & amendments through proper communication/training to all relevant stakeholders in the organization.
To track performance of the MSE business through MISs on various business and credit parameters like disbursements, # of accounts, fees, PAR, NPAs, productivity and other parameters
To review income plans and identify additional sources of revenues and fee income to drive overall profitability of the business.
To drive the liability strategy and plan for the MSE business in terms of growth in liability relationships and balances.
To work closely with marketing to develop various marketing schemes and marketing campaigns to enable growth of business
Drive the Digital lending business of MSE
Initiate engagements with Fintech, technology companies, analytics companies, Payment solutions firms, and other similar companies for potential tie-ups for digital lending
Enable tie-ups and partnerships for digital lending or evaluate the possibilities for digital lending by the Bank independently for the MSE segment
Support the MSE business team to achieve the business numbers for the year
To prepare and finalise yearly business plans in discussion with the Business Head, regional heads, Finance and strategy teams
To chart out the long term 3-4 years plans for the business in consultation with various stakeholders.
To develop performance metrics for driving performance of the team members.
To design contests and other marketing activities to drive performance of the business unit

Customer :

To regularly visit customers and use customer insights to develop products and processes for better customer satisfaction
To develop analytical tools for identifying customers for growing relationships and improving customer stickiness.
To streamline processes to ensure improvement in TATs and timely delivery of financial services to customers.
To segment customers based on various parameters and identify various approaches for growing the relationships and develop cross-sell opportunities.
Engage with Customer and staff to understand the customer and field staff requirements while framing the policies and processes

Company Description


There were many microfinance institutions active in rural India, but very few served... India’s urban population. To bridge this gap, Ujjivan focused on the urban poor. This is a fast growing segment that is relatively new to India’s microfinance industry. Our surveys and interaction with the urban poor show that they are exposed to enormous contingencies and are required to share their meagre resources with neighbors, friends, relatives and colleagues. Hence, there is a tremendous amount of bonding and affinity among them. We have also found that, contrary to popular belief, the urban poor are a stable population. Therefore, the significant difference between the urban and rural population is the lack of time and availability of space in cities.  Read full description

Additional Information

Last updated:
15/04/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between five and ten years
Education:
Compulsory Education
Category:
Jobs in Marketing / Communication / Advertising / PR
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