Position Title: National Key Account Manager
Reporting to: Business Head - Key Accounts
Division / Department: Key Accounts
Area responsible for : National
Functional Area: Sales & Business Development
Role and Responsibilities
The primary function of a National Key Account Manager is to build customer relationships. On a broader level the responsibilities will be related to customer service, sales, marketing and public relations and to be the "face" of a company and help bring in new business and retain existing customers. The designated person also has an objective of raising awareness among / across the internal team.
(1) Business Strategy and Planning
Plan the strategy for designated Key Accounts for the current year as well as for long term (3-5 years) to substantially increase share of business in the key accounts segment
Build Strategy in conjunction with the sales, service and marketing team to persuade customers to switchover solutions
Drive Profitable growth
Plan Marketing Budget
Responsible for complete customer mapping. Eg: Identify stakeholder, span of business and business potential
Plan on new initiative for Business growth
(2) Execution of Strategy & Management
Lead and direct the team to achieve the goals (should have the capability - future requirement)
Manage customer relationship directly as well as indirectly through the sales force
Responsible for entire KOL management
Plan and implement "Stakeholder Management"
Ensure existing customers have their needs met and regularly renew contracts with the company
Responsible for Information Management and reporting pertinent data with Business Unit Head on quarterly and annual basis
Responsible for educating colleagues and customers on latest product or service information
Responsible to schedule new leads, number and location of client visits and statistics on sales calls and follow-up visits of the KAM team. These data will help the KAM team set its strategic direction
Continuous relationship with key accounts and upsell on new products or service
Responsible for Team Management and Development
Responsible for coaching the team, providing timely feedback and conduct performance appraisals
Education & Experience Education :
Minimum B.sc/Engineering (BioMedical/Electronics) Preferred M.sc / MBA (Sales and Marketing) Experience : Minimum 10 years' experience Preferred NA
From big transnational corporations to fast growing SME's to fledgling start-ups... every corporate body is looking for top talent. All of these are keenly aware that the only real competitive advantage they can have and build in today's flat world is the "human capital".
We are servicing this need for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
We credit all our success to three things; customer centric work systems, unflinching belief in our corporate values and our synergy enhancing team. We see repeat business and referral as the operative driver of customer feedback.
For more details on us visit www.vitasta.com Read full description