Monitor & Manage member queries/ concerns/ requests & Govern through internal escalation process
To maintain the team effectively towards the customer satisfaction (CAPS)
Driving Team to generate revenues for the organization by upselling products, referrals and rescue management
What You Need for this Position
1. Analytical skill and attention to detail are essential requirements for this role
2. Good decision-making skills to make recommendations for improvements and execute timely/correct decisions.
3. Patience and Good Listening Skills
4. Team Management
5. Persuasive, Negotiating and Influencing Skills
6. Excellent Interpersonal Skills as this role would require cross functional interactions.
7. Must also be an Excellent communicator so that he/she can guide their teams and encourage colleagues to maintain the highest standards of quality
Whats In It for You
Autonomy and Freedom
Staying on top of the latest trends in technology
Management & leadership training
Team Handling role.
Mahindra Holidays & Resorts India Limited is part of the US $14.4 billion... multinational Mahindra Group. With more than 144,000 people in over 100 countries across the globe, the Group is also among India’s top ten Industrial Houses. The Group has interests in aerospace, aftermarket, agribusiness, automotive, components, consulting services, defense, energy, farm equipment, finance and insurance, industrial equipment, information technology, leisure and hospitality, logistics, real estate, retail, and two wheelers. Read full description