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Pune, Maharashtra

Crest Premedia Solutions Pvt. Ltd

Job Description

Springer Nature is one of the worlds largest Publishing House. Pune is the technology and publishing solutions arm of Springer Nature. We leverage our insight in the publishing domain and help our clients to acquire, produce and deliver content across media and markets with our Technology and Publishing Solutions.

1. Ensure Service Level Agreements (SLAs) for the process are met as agreed upon with the client
2. Manage large team to produce high-quality results and enforce ideas for operational excellence
3. Lead process enhancements and re-engineering initiatives
4. Escalate issues related to deviation from standard to respective authorities (internal or external)
5. Be the owner of project specifications
6. Communicate regularly with customers for project updates
7. Follow-up on production/operations progress and ensure proactive actions to meet targets
8. Identify skill gaps in the teams and provide inputs to training team for specific trainings
9. Prepare monthly performance report & present the same to management
10. Resolve issues on disciplinary matters. Escalate un-resolved issues on time
11. Conducts regular reviews with team managers and skip level meetings with the entire floor to be updated on all floor issues / concerns.
12. Develop strategic & tactical plans to identify, analyze and effectively respond to clients needs, emerging trends and best practices
13. Conduct regular meetings with the support teams namely Technology, IT, Transition to ensure that the internal SLAs are met
14. Responsible for budget management & cost control measures
15. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
16. Conducting performance reviews/appraisals for team managers
17. Assist in hiring process, training & development
18. Lead, motivate and develop frontline Team Leaders and foster a culture of teamwork and performance
19. Act as the primary point of contact for all complaints, enquiries and issues
20. Ensure process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures

Company Description

About Crest Premedia
Crest is a hundred percent export unit, based in Pune and is part of... Springer Science + Business Media, Germany. The company is in the area of Software Development, Print and Electronic typesetting, marketing services and back office operation.
Crest Premedia, was born in 2006 and earned its stripes working on projects for Springer. In doing so, Crest has innovated and broken language frontiers in premedia by acquiring skills in German and Dutch language. Today Crest offers these and more innovative services in areas of STM books, Journals, eBooks, ePubs, PowerPoint reports, marketing services, technical and customer support.
Please visit and for further information about our organization.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
More than ten years
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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