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Hyderabad, Andhra Pradesh

Black Turtle

Job Description

o Own the validity & accuracy of data and information available in BPM
o Ensure process maps and workflows are in place and validated regularly
o Identify and mentor top down improvement projects basis Process Governance reviews
o Understand the end to end process flow
Continuous Process Improvement:
o Be responsible for deployment of Operational excellence Framework across aligned teams and Sites
o Drive Improvement projects , Just Do It and Best Practices across delivery teams
o Identify and mentor improvement projects( PE projects)
o Identify and mentor Risk, Customer Experience & Business impact projects
o Identify and mentor cost efficiency projects
o Drive business transformation through PE Methodology and Analytics
o Drive ideation and execution of ideas
o Support & promote Innovation
Metrics Management:
o Ensure metrics & reporting activities are seamless
o Review Data Collection Plan for any gaps
o Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies
o Drill down on any CTQ slippages
o Drive metrics aligned towards business outcomes.

Stakeholder Management:
o Connect with relevant stakeholders on a regular basis;
o Promptly address any process gaps and stakeholder priorities
o Gain a seat on the table and insure participation on key initiatives of the LOB assigned
Strategic Initiatives:
o Participate in strategic initiatives of the OPEX / LOB org basis skills & interest
o Initiatives inclusive of (but not limited to)
Domain & Technical Skill enhancement
Industry wide methodologies and practices (Six Sigma, Lean, Kaizen, PMP)
Metrics Enhancement

Essential Skills
University degree.

Company Description

BLACK TURTLE is a premier talent management consultancy firm. The Indian arm was established... in the year 2000. Since then the unit has grown manifold and is ranked among the Top 10 across various services and functions.

BLACK TURTLE offers a wide range of services spread across various industries and functions. These services range from executive recruitment to consultancy in devising HR policies to attract and retain the best talent. It includes servicing niche recruitment needs to RPO. We offer multiple solutions under one roof.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
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