For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives,
Act as trusted advisor and partner to stakeholders to identify and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio
Work with the businesses and delivery partner to develop objective, quantitative recommendations,
Identify and recommend innovative solutions that are infused with emerging improvement trends and solutions while tempered with common sense,
Working across regional and local teams to ensure commonality of understanding and objectives,
Revisit projects post deployment on regular basis to validate business,
Responsible for support of Six Sigma curriculum (Yellow belt and Green Belt) across Operational Transformation and Operational Excellence journey
Build trusted partnerships with internal customers by consistently identifying and delivering value added consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
Be knowledgeable of HSBC business drivers and customers, the businesses of competitors, and emerging trends in the industry landscape,
Facilitate trainings, forums with internal HSBC teams and nurture a culture of continuous learning.
Process Analyst with 5+ years of overall operational experience and a variety of skills related to executing low/medium complexity projects/consulting engagements.
Preferably Black Belt or Green Belt trained / certified.
Exposure to Target Business and Operating Models and transformation business case (bottom-up & top-down)
Strong problem solving skills using end to end process reviews and data driven analysis
Exposure / experience to Robotics and other light automations tools techniques will be an added advantage.
Understands how technology/process improvements adds value to the business and to the end customer,
Good understanding of Overall banking and financial/consulting services industry knowledge
Demonstrated ability to rapidly build relationships with key stakeholders and translate ideas into outcomes
Working across cultures and in matrix organizational structures
Having knowledge of the change process, project lifecycle and consulting tools and techniques. LSS Lean Six Sigma experience a strong plus.
Ability to form working relationships at senior level in the organization,
Good working knowledge of functional area in an operational or consulting capacity,
Communication and interpersonal skills,
Financial acumen: develop business case, benefit quantification,
Ability to develop cohesive working relationships with business partners,
Good English written & verbal communication skills.
Stable job in a professional team
Interesting path of career in an international organization
Consistent scope of responsibilities
Private health care, employees benefits consistent with the industry
BLACK TURTLE is a premier talent management consultancy firm. The Indian arm was established... in the year 2000. Since then the unit has grown manifold and is ranked among the Top 10 across various services and functions.
BLACK TURTLE offers a wide range of services spread across various industries and functions. These services range from executive recruitment to consultancy in devising HR policies to attract and retain the best talent. It includes servicing niche recruitment needs to RPO. We offer multiple solutions under one roof.
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