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Manager Learning and Development

Ahmadabad, Gujarat

Yellow Box HR Services

Job Description

Hiring For Manager in Learning and Development | ''BPO''

( Current Designation should be Assistant Manager)

Location - Ahmedabad

Designation - Manager (Learning and Development)
Industry - ''BPO/ ITES ''
Experience - 9-14 years ( Current designation should be Assistant Manager)
Shift timing - 12pm to 9pm

Pan India ( Skip Interviews)

Role purpose: To deliver best in class learner experience and impact for centre teams with a focus
on functional capability development in COPS

Key accountabilities and decision ownership

Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques in the moment (i.e. digital, face to face training, coaching incl. time for reflection etc.)
Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed engage & facilitate with external suppliers to deliver key L&D priorities.
Work with HRSSC team regarding the training administration and enablement
Act as first point of contact for key share holder (be the voice of L&D) ie, local HRBP, employer, supplier & wider global L&D team.

Core competencies, knowledge and experience
[max 5]:
Knowledge and understanding of the COPS 2020 vision
Instructional design
Facilitation of training and coaching experience at different levels of hierarchy
Initial experience in utilising virtual channels for facilitation
Self-driven individual that connects quickly with individuals and audiences in order to build rapport

Must have technical / professional

Key performance indicators:
NPS for face 2 face facilitation 85 or more

Direct reports: 15-20

General

Improvement of line manager indices of teams supported
Utilisation of Vodafone University progress towards 90%
Zero fatalities

Company Description

A leading HR consultancy in India.

Additional Information

Last updated:
22/12/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
10
Minimum experience:
Between five and ten years
Education:
Compulsory Education
Salary range:
₹ 10,00,000 - ₹ 16,00,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry , Jobs in Education / Teaching / Language
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