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Manager - Insurance Operation

Pune, Maharashtra

Kelly Services India Pvt Ltd

Job Description

Process Management & Improvement
Drive & achieve productivity enhancements
Own weekly/monthly management reports & highlight relevant gaps &/or concerns
Oversee migration & stabilization of new processes
Periodically review process & regulatory requirements & ensure compliance
Review FTE requirements, shift plans & capacity planning
Initiate, Execute & Facilitate process improvement initiatives/projects
Integrate domain knowledge & business understanding to create superior solutions for the client
Must clear at least one certification a year

People Management
Conduct regular meetings with team leaders & resolve concerns
Conduct skip level meetings with team members & resolve escalations
Own rewards & recognition schemes for assigned processes/teams
Oversee L&D trainings for self & team leaders
Oversee staff domain certifications
Ensure completion of process certifications by all staff (Team leads & associate ) within pre-defined timelines
Liaise with recruitment team for recruiting new team members
Identify & facilitate movements within the division for team leads

Customer Service & SLA Delivery
Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes
Manage client relationships and escalations

Strategic Initiatives
Explore opportunities to move processes to the GOSSPL satellite office
Participate in special projects/organization wide initiatives

Company Description

About Kelly Services - US Fortune 500 Company (TOP 6 Outsourcing company in the world)Kelly... Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the globe, Kelly provides employment to more than 560,000 employees annually. Revenue in 2012 was $5.5 billion.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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