Designation Manager Customer Operations
Experience 3+ years
Education Graduate/Post Graduate
Urban Ladder is a leading online furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes. With over 1500 products and 25 categories such as sofas, beds, dining tables, storage shelves, etc. Urban Ladder is India's leading online furniture company.
Urban Ladder is backed by top tier venture capital firms Steadview Capital, SAIF Partners and Kalaari Capital and Sequoia Capital. Mr. Ratan Tata, Chairman Emeritus of Tata Sons has also made a personal investment in Urban Ladder.
In February 2014, Urban Ladder bagged the "Best Digital Start-up" Award at the fourth India Digital Awards organised by IAMAI.
Completely own customer operations through control tower-led streamlined operations
Program manage with cross functional teams (Operations, Sourcing, Retail, etc.) to resolve time critical issues
Anchor sale event readiness across supply chain and customer functions
Define control tower playbook and execute KPI-driven adherence by all stakeholders
Drive visibility of supply chain metrics through detailed dashboarding
Highlight anticipated breaches and liaison with respective teams to undertake proactive corrective measures
24x7 support to business across all customer facing roles
Own execution of process and technology changes across all customer facing and order processing teams
Accountable for customer RCAs and cross-functional improvements derived from the same
Background and Functional Experience:
Previous experience in Operations function is a must
Experience in large scale B2C businesses would be preferred
BE from premier college; MBA would be a plus
Minimum 3 years of relevant experience; 1+ years experience in people management role
Competencies required for Success in This Role
ERP & MRP
Problem Solving and Ability to navigate through complex situations
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