Manager - COPs Impact Specialist
Role purpose: To deliver best in class learner experience and impact for centre teams with a focus on functional capability development in COPS
Key accountabilities and decision ownership:
Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques in the moment (i.e. digital, face to face training, coaching incl. time for reflection etc.)
Act as a development consultant.
Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed engage & facilitate with external suppliers to deliver key L&D priorities.
Work with HRSSC team regarding the training administration and enablement
Act as first point of contact for key share holder (be the voice of L&D) ie, local HRBP, employer, supplier & wider global L&D team.
Key performance indicators:
NPS for face 2 face facilitation 85 or more
Improvement of line manager indices of teams supported
Core competencies, knowledge and experience:
Knowledge and understanding of the COPS 2020 vision
Facilitation of training and coaching experience at different levels of hierarchy
Initial experience in utilizing virtual channels for facilitation
Self-driven individual that connects quickly with individuals and audiences in order to build rapport
A leading HR consultancy in India.