Perform application root cause analysis and problem investigation. Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost. Document knowledge in order to improve efficiency.
As a member of the Global PDM support team you will be one of the contact person for 10000+ users.
It will require a good knowledge of the system functionality and also some knowledge of the related processes and interfaces to other systems.
You will work in close cooperation with the maintenance team and also the system owner.
You should be a team player taking initiatives and a problem solver.
You can communicate well with both technical personnel and with our customers and end users.
Direct Support in usage of the system by mail
Answer on questions related to system functionality and process
Analyze if a reported problem is due to a malfunction in the system or wrong usage by the user
Guide users in how to questions
Manage User access
Add new users
Manage changes in user access
Responsible as part of 2nd level support team in India
Handle support cases directed to this team
Cooperate with the PDM 3rd Level Maintenance team
Transfer cases to the appropriate team 3rd Level Maintenance team when applicable
Transfer information back to users who have reported errors
Participate in Support meetings
Secure knowledge in new functionality
Participate in IT-testing of new functions
Perform training for new user groups
To be an expert in the Automotive Product Development Domain
Allegis Group is the largest privately held staffing company in the United States and... serves a wide variety of industries. Our team includes more than 8,000 internal employees and 90,000 contract employees working with customers around the world. We continue to grow, bringing our expertise to new industries in the United States, United Kingdom, Canada, Puerto Rico, Europe, the Middle East, and the Pacific Rim Read full description