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Lead/ Senior Engineer - Netcool Operation Insight

Chennai, Tamil Nadu

TRH Consultancy Services

Job Description

Skill Set and Job Description :

1. Category : IBM Tools

2. Primary Skills :

a. IBM Netcool Operations Insight (NOI)

b. IBM Tivoli Monitoring (ITM)

c. Netcool/Omnibus and Impact

3. Secondary Skills :

a. Tivoli Workload Scheduler (TWS)

b. Tivoli Data warehouse (TDW)

c. GSMA standards

d. xMatters Integration

4. Job Description :

a. Summary :

- Interacts with customers, vendors and management to ensure high level of customer satisfaction.

- Acts as technical resource and point of escalation for team members and helps in identifying and resolving complex incidents relating to product /service installation, update, configuration, operations, or performance.

- Acts as a role model and discharge technical management within a team, guiding a team in providing services in a client, multi-vendor, multi-protocol complex network/system, or infrastructure environment.

- Leads teams on major projects, including prioritizing which work should be done, assigning team members to perform work, and evaluating team members- performance.

- Performs identification and resolution of complex problems relating to product/service installation, update, configuration, operations, performance, or other aspects of information technology products and services. Possesses a deep knowledge of teams service of offerings, services, technical solutions, and management tools. Accountable as a technical resource and point of escalation for team members.

b. Key Responsibilities [Provide L3 and L4 support]

Company Description

Leading in HR consultancy

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Compulsory Education
Jobs in IT - Software Programming / Analysis
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