1. Responsible for the delivery and evaluation of technical & soft skills training on all aspects of client training
2. To prepare learners to perform job functions within predetermined KPIs performance standards.
3. Responsible to utilize appropriate delivery techniques in a blended, scenario, transmission ,self-based learning environment.
4. Provide Coaching & Feedback and supervision during OJT,Nesting, TQ,Evolution
5. Support Nesting,OJT,TQ,Evolution by observing, measuring and monitoring learners as needed.
6. Responsible for self-skilling & certification during periods of un-activity (classroom)
7. Develop non-classroom communication and training materials for e.g. handouts, reference sheets
8. Coordinate New Hire, Progression & Enhancement Training activity
9. Assess participant and class performance in FT,CST & Nesting
10. Participate in required client interaction (include effective curriculum feedback and client visits)
11. Perform other related duties and assignments as required and as assigned by supervisor or manager
We are a reputed $500 million US based multinational Technology-Enabled Business Process... Outsourcing (BPO) company specializing in Integrated BPO solutions across the front and back office that support the entire lifecycle of our client and customers.
With our headquarter in Rochester, New York, Sutherland now employs over 30,000 professionals offering blended services from its 33 delivery centers in Bulgaria, Canada, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States. Read full description