Strong technical and subject matter expertise in at least four or more of the following security specialties:
Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet VPN - IPSEC ,SSL VPN: Juniper, F5 , Cisco Content Filtering: Bluecoat, Websense, McAfee. Iron Port IPS: Juniper, Tipping Point, McAfee, Palo Alto, Unified Thread Management (UTM) SIEM/SIM products AAA services: ACS, Radius, RSA Wan Accelerators: Riverbed, Juniper Load Balancers: F5 BigIP LTM/GTM, Juniper
Willing to work in 24*7 shift.
Network Security (multi-vendor) experience.
Customer service experience preferably in an Global Operations center environment.
Ticketing system knowledge.
required; 24x7 support in rotating shifts
Exceptional documentation and communication skills.
Aptitude and desire to learn advanced Network Security services.
Virtela is the world's largest independent managed network, security, and cloud... services company. Virtela offers an award-winning suite of services - including managed networks, security, application acceleration, mobile device management and IT infrastructure management to the fastest growing mid-market and Fortune 500 companies around the world. Read full description