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Lead // CMDB (configuration Management Database // Service Now)

Coimbatore, Tamil Nadu

Vanguard HR Consultancy

Job Description

Position Summary:

The CMDB Engineer is responsible for managing a controlled environment around IT Configuration, establish a reliable source of CI data, and provide the linkage to IT Service and Configuration Management in ServiceNow. This controlled environment effectively captures and manages IT asset information, supports an effective CMDB and provides value-added services that improve organizational capabilities, manage risks, lower costs, and increase productivity.

This key role will be accountable for the overall quality of the process, the management of, and organizational compliance to, the process flows, procedures, data models, policies, and technologies associated with the Configuration Management process.

The person will perform Configuration Management activities relating to identification, control, and tracking of designated systems and/or equipment and interface with department personnel to ensure new systems/services are compliant with CM policy. Additionally, the person will be responsible for defining, implementing and integrating configuration management policies and procedures to support the configuration management database (CMDB).

Essential Duties & Responsibilities: (Detailed Description):

Review and establish Configuration Management audit policies to meet requirements.
Manage CMDB and drive strategy around CMDB
Engineer and administer service management processes for configuration management
Interface with process owners to integrate the CMDB information into Asset Management, Incident Management, Problem Management, Capacity Management, Release Management, Change Management, Service Requests and other ITIL processes.
Establish Configuration Management culture by working with owning teams to ensure they are managing configuration information of their assets, including overseeing audit reporting and compliance dashboards.
Strong knowledge of information technology change and configuration management best practices and methodologies.
Efficient in use and support of Service Now tool.
Facilitates the negotiation of the scope of the Configuration Management process in collaboration with the project steering committee, process owner and IT and business stakeholders
Identifies with the asset management team which CIs need to be managed and controlled from the basis of Inventory, Asset and Configuration Management
Proposes and agrees to the CI classes/types and level of detail at which CIs are to be identified
Ensures that the CMDB reflects the real-time state of the IT infrastructure
Produces and distributes management reports for Configuration Management
Defines integration requirements to support other IT Service Management processes
Audits the CMDB against the infrastructure to measure and report on data integrity and compliance
Present CMDB process and data to internal and external auditors
Updates the logical CMDB Service Structure when an IT Service is implemented or changed
Continually reviews the Configuration Management process for efficiency and effectiveness
Plans and executes the population of the CMDB (manual or automated)
Leverages system management tools to assist with CMDB data integrity
Performs regular housekeeping on CMDB and plans for growth
Efficient in use and support of ServiceNow tools
Excellent communication - verbal and written skills

Education & Special Trainings:

Bachelors/Masters degree in computer science/engineering from a reputed institute.

Qualifications & Experience:

7 years of experience working in and implementing IT Configuration Management and technical support within large organizations and/or global teams
5 years of experience in running CMDB - Discovery process for different classes of CIs and debugging the failed discoveries.
3 years of experience in ITSM tools - Service-Now
Experience in creating business service maps using Service Watch
Knowledge of LDAP/Active Directory
Relevant IT Architecture experience
Experience with IT Service Management, Service Desk, and Change Management processes
Strong knowledge of information technology change and configuration management best practices and methodologies.
Experience in web applications, networks, protocols and email (SMTP, POP3, SNMP)
Knowledge of Network Devices Routers, Switches, Load Balancers, Firewalls etc.
Knowledge of Servers Windows, Linux, Unix, AIX, ESX, Storage etc.
Good understanding of ITIL methodologies
Working knowledge of relational databases
Excellent customer service skills and a positive attitude
Ability to multitask and remain detail oriented
Ability to thrive in a fast-paced environment
Can work independently and is self-motivated

Physical & Mental Requirements:

Demonstrated strong analytical skills Ability to proactively identify edge cases Excellent interpersonal and communication skills (written and verbal), with ability to present ideas effectively

Company Description

Vanguard Human Resource Consultants is a joint effort of a team of professionals with over 2... decade of corporate experience - in marketing , HR and executive search.

We have earned the respect and trust of clients - from startups to multinationals. We have built capabilities to complete challenging, specialized assignments. . .

In depth industry knowledge and personal attention enables our clients to place immense trust in us - as the preferred HR consultants.

Our principals maintain a high degree of personal involvement throughout the consulting process. Working in close partnership with our clients, we serve as an extension of the client organization.

Our team specializes in Recruitment & Selections, Search, Organizational Behavior, Labor Law, Applied Psychology.

Our Consulting Philosophy. . .

We take into cognizance our client’s business design and strategy while offering customized human resources solutions. In the consulting process, the client is an active participant and decision maker. Our endeavor is to supplement internal capabilities and add value.
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Additional Information

Last updated:
29/03/2019
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between five and ten years
Education:
Compulsory Education
Category:
Jobs in IT - Software Programming / Analysis
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