Graduate preferably from technical stream( B. Tech/BCA) with a gap of
1-2 years. Prior experience of>= 0.5 years in chat domain will be an
Bilingual English/Hindi with proficiency in both languages, third
language proficiency is added advantage
Intermediate MS Office applications specifically Excel (preferably)
Extremely passionate about customers with the ability to effectively
communicate information in written format. Someone who can
express themselves effortlessly in a lucid manner.
Solution oriented approach and instant decision making capability.
Ownership and multitasking.
Ability to interpret non-verbal cues and ability to mitigate conflicts.
Customer focused & service recovery oriented approach.
Excellent communication skills - verbal and written.
Good typing speed (minimum 35 wpm with 90% accuracy)
Willingness to work in shifts (Flexible to work in 24 x 7 environment)
Responsible for coordinating and offer end to end chat support to
customers/internal teams pre, during and post order support.
Performs work in accordance to standardized policies and procedures.
Responsible for customer satisfaction through effective handling of
customer problems, gathering feedback and contributing to RCA.
Work requires strong analytical ability to resolve complex issues in
addition to effective written skills
A leading HR consultancy.