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L2 Escalation Desk for Non Voice Process

Bangalore, Karnataka

Dezire Manpower Services

Job Description

Educational
Qualification+
Experience

Graduate preferably from technical stream( B. Tech/BCA) with a gap of
1-2 years. Prior experience of>= 0.5 years in chat domain will be an
added advantage.
Bilingual English/Hindi with proficiency in both languages, third
language proficiency is added advantage
Intermediate MS Office applications specifically Excel (preferably)

Desired
Candidate
Profile

Extremely passionate about customers with the ability to effectively
communicate information in written format. Someone who can
express themselves effortlessly in a lucid manner.

Personality
traits

Solution oriented approach and instant decision making capability.
Ownership and multitasking.
Ability to interpret non-verbal cues and ability to mitigate conflicts.
Customer focused & service recovery oriented approach.
Excellent communication skills - verbal and written.
Good typing speed (minimum 35 wpm with 90% accuracy)
Willingness to work in shifts (Flexible to work in 24 x 7 environment)

Key
Responsibilitie
s

Responsible for coordinating and offer end to end chat support to
customers/internal teams pre, during and post order support.
Performs work in accordance to standardized policies and procedures.
Responsible for customer satisfaction through effective handling of
customer problems, gathering feedback and contributing to RCA.
Work requires strong analytical ability to resolve complex issues in
addition to effective written skills

Company Description

A leading HR consultancy.

Additional Information

Last updated:
10/09/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
One year
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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