L2 Customer Support Architect ($60K/yr) - Online Hiring Event
We're running an Online Hiring Event this Saturday, to hire L2 Customer Support Architects ($60K/yr).
Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.
This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.
L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.
You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.
Bachelor’s degree or equivalent
Pristine spoken and written English
+4 years as a front-line agent supporting software products
Able to solve +15 complex tickets per day
Can demonstrate an intermediate/advanced understanding of the following:
Windows or Unix/Linux Server
Network and Web servers
Database MS SQL / MySQL / Oracle / PostgreSQL
Ability to learn multiple products across multiple technologies
Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management
A fast learner, sharp thinker, investigative mind and real dedication to solving customer problems
To apply for a role at Crossover, you will go through a series of online tests, usually during the online hiring event. If you pass these tests, you will be offered the opportunity to participate in our four-full-time week Bootcamp training program. This is elite training taught by our top instructors.
Here’s what our graduates have to say about Bootcamp:
"I am very pleased to say that because of Crossover's unorthodox and unique way of transferring the knowledge through (Paired sessions, coaching sessions with CSMs), I have never been more confident in my technical skills and abilities for my role."
"The CTO Bootcamp was another thing that motivated me. I wanted to see how CTOs across the globe work and learn from them."
"I've been with the company since Aug (been part of the second Bootcamp) and since then I've learned SQL, databases, servers, tapes, other content management systems etc- and that's only been in 3 months. Usually when I'm in a new company, I learned a lot about their platform, their tools etc during the length of my time with them but never at this speed!"
It is offered as soon as you want to get started. You will be compensated for 40 hrs/ week at the hourly rate for the role you are applying to. Bootcamp training is an excellent opportunity to learn about our culture, expectations, tools, processes, and procedures. It's an intensive and demanding program, but every graduate is guaranteed a job at the end of it.
Join our community of remote professionals!
Crossover is redefining the way people work. Brick and mortar offices are history. The future... of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth. Read full description
- Last updated:
- Job type:
- Full time
- Position type:
- Freelance / Self-employed
- Minimum experience:
- Between three and five years
- Compulsory Education
- Salary range:
₹ 43,76,100 - ₹ 43,76,100
/ Yearly (Gross Pay)
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