Crossover, the world’s largest #remotework company is looking for exceptional IT professionals who want to work for a support team, unlike any other support organization. We offer long-term, full-time roles in 100% #remotejobs working with the best talent from around the world. L1 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets for a portfolio of more than 100 different Cloud-based Saas products.
You are part of a team responsible for ensuring the highest quality of customer service by using the latest technologies and toolsets. L1 Customer Support Architects combine technical acumen with their exceptional verbal and written communication skills. They strive for high-quality scores by working through complex issues and challenges that come with solving support issues. Apply now to start your long-term career path with us and shape the #futureofwork.
On a daily basis you will:
- Provide a world-class customer experience
- Be available when customers need you in a 24/7 model
- Work one-on-one with customers in helping them succeed with their new software product
To excel in this position you will need to:
- +2 years as a front-line agent supporting software products
- Meet productivity and quality goals for all tickets solved
- Learn multiple products at the same time
- Have strong English oral and written communication skills
- Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management
Crossover is redefining the way people work. Brick and mortar offices are history. The... future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth. Read full description