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L1 Customer Support Engineer - $2500/month - Remote Work

Hyderabad, Andhra Pradesh

Crossover

Job Description

We're running an Online Hiring Event this Saturday to hire L1 Customer Support Engineers ($30k/year).

Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.

This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.

 

We understand that excellent customer service is not just about assisting customers. We expect our agents to provide a world-class customer experience. Most importantly, we believe every customer deserves to be heard, cared for, and treated with respect. We put our customers first dealing with each issue one at a time until it is resolved.

We are not a typical customer contact center. You will connect with customers in many different ways with supporting cutting-edge products. You will be empowered to provide end-to-end support, and you are encouraged to problem solve and take accountability for the customer experience. You will be the face of our business, through your words and actions our customers will remember our company.

Requirements

Bootcamp Program:

To be considered for this position you are required to take part in a mandatory training series and tests included in our 4-week Bootcamp program.

After grading your tests, you will be eligible to take the Bootcamp which is usually held within a week of obtaining your test results. You will be paid the full-time rate for 40 hours per week for four weeks.

Once the Bootcamp tests are complete, we will be able to evaluate you for the position correctly. Bootcamp is a very tough training program, and only an average of 50% of attendees can finish it. Taking the Bootcamp doesn’t guarantee that you will be hired, but it is a requirement as part of the hiring process.

Company Description

Crossover is redefining the way people work. Brick and mortar offices are history. The future... of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.  Read full description

Additional Information

Last updated:
05/10/2018
Job type:
Full time
Position type:
Freelance / Self-employed
Vacancies:
10
Minimum experience:
Two years
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry , Jobs in IT - Hardware / Telecom / Support , Jobs in IT - Software Programming / Analysis
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