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L1 Customer Support Engineer - $2500/month - Online Hiring Tournament

Kolkata, West Bengal

Crossover

Job Description

We're running an Online Hiring Tournament this Saturday to hire L1 Customer Support Engineers ($30K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.

 

Customer Support L1 are front-line agents (software engineers) who couple their technical acumen with the ability to interact directly with our customers.

They are technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.

Requirements

  • At least 2+ years, as a front-line agent in a high-volume contact center.
  • Performed tech support tasks for B2C or B2B customers.
  • Ability to learn multiple products across multiple technologies.
  • Well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management.
  • Above average computer skills, and some working programming knowledge is a plus so that he can learn our products and resolve basic technical issues
  • Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers.
  • Fast learner, sharp thinking, investigative mind and true dedication to solve customer problems.
  • As a Level 1 Agent, he will have a full caseload at all times, so he will need to manage his time and adjust his priorities as his caseload evolves.
  • The ability to speak any of these languages: German, French, Spanish, Italian, Portuguese, Japanese, Russian, Czech, Cantonese & Thai. (optional)

Company Description

Crossover is redefining the way people work. Brick and mortar offices are history. The future... of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.  Read full description

Additional Information

Last updated:
17/08/2018
Job type:
Full time
Position type:
Freelance / Self-employed
Vacancies:
10
Minimum experience:
Two years
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry , Jobs in IT - Hardware / Telecom / Support , Jobs in IT - Systems / Networking / Security
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