Essential Duties and Responsibilities
Service Desk Incident and Request first responders
Respond to all cases within 15 minutes with an acknowledgment back to the raised user that states their case has been received by the Service Desk and is currently being reviewed.
Vet the case to determine first level of escalation (Tier 1, Tier 2 (region), IT Service Operations). If Tier 1 or self-assign anything on the scope of support.
System Monitoring: Conduct a health check of all systems during their regular shift and initiate the escalation of critical system incidents and/or outages.
0-1 years / Fresh graduates
A+ and N+ are added advantage for this position.
Demonstrated excellent verbal and written presentation and communication skills
Proficiency with related software (MS Word, Excel, Outlook, and PowerPoint)
Able to communicate effectively in all modes with team members.
Analytical identifies root causes, corrective and preventative actions on Monitoring side.
Ability to work in a team environment and take initiative individually
Over 92% customer satisfaction index is a clear reflector of our quality technical support... service. Our live experts will provide assistance for each and every software related issues, Installations of important software and application which will enhance your system performance, Troubleshooting of your windows, software, virus, spyware, malware and related problems. STLC has the capability to bring a fresh perspective to solve existing technical problems, in the course of the engagement to enhance business Read full description