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IT Helpdesk/service desk

Hyderabad, Andhra Pradesh

Orcapod Consulting Services

Job Description

We have urgent openings for IT Helpdesk/Service desk with one of our client CSS Corp
Please find the below JD for your reference.
Key Qualications :
Location- Bangalore at our client location (Ericsson)
Please find the below JD:
3 - 5 years of experience in Service Desk / Technical Support, experience within a Windows & Mac.
Excellent trouble shooting, and problem analytical skills
Professional customer service skills, and proficient in managing clients expectations
Working experience in Windows & Macintosh Client and Server environments
Solid understanding on Active Directory, DNS, and TCP/IP for advanced end-user issue troubleshooting
Knowledgeable on network topologies, Internet provider technology, to troubleshoot with ISP if needed
Strong troubleshooting ability on Windows and Macintosh laptops / desktops for standard application issues, network issues, printer issues, hardware issues etc.,
Fluency in English - Speak, Read, Write Technical Process documentation
Strong understanding on Microsoft Office suites for both Windows & MAC operating systems
Good knowledge on O365 User account creation / modification / deletion, and perform education for end-users and troubleshooting on Office setup issues
Strong ability to present thoughts, metrics & presentation, thru MS Excel, Word, & PowerPoint
Handles escalated tickets
Open to work 24/7

Company Description

Orcapod is a Consulting & Technology Services firm founded by senior industry... professionals coming from reputed international organizations. Like the Orcas which roam the great oceans around the globe, we work with Global and Indian Clients providing assistance in their critical IT & business improvement initiatives.

Orcapod Consulting helps its clients to improve business operations by combining its expertise in the areas of Business & IT Consulting, Outsourcing, Operations Transformation and Services Optimization. Our experienced consulting workforce complements the CIO organization and helps it deliver more within its budgets & demanding schedules. Explicit Business Outcome, our proprietary methodology gives high priority to employing existing client assets for delivering the range of results that will make substantial and sustained difference to our client’s business.

Orcapod Technology Services offers innovative and customized solutions to meet the resourcing needs of our clients in the IT space. Our ability to attract and retain high performing workforce ensures on demand access of talent capacity to our clients for meeting business commitments.

Fuelled by our shared vision, we help to make our client’s businesses more efficient, more profitable, and prepared to succeed. We help to make them Future Ready.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Two years
Compulsory Education
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