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It- Helpdesk Executive

Hyderabad, Andhra Pradesh

Orcapod Consulting Services

Job Description

JD for Helpdesk:

Location- Hyderabad
Notice: Immediate - 20 days
Highlighted points are mandatory.

Please find the below JD:

Minimum Qualification
BA/BS/Btech degree or equivalent practical experience
1 year of International calling experience
Technical troubleshooting - Experience in troubleshooting issues related to hardware &
software issues on at-least one of these operating systems (Linux, Mac and Windows
desktop environments, etc)

Preferred Qualification
Excellent communication skills
Good customer service skills, multitasking and leadership skills
Ability to adjust quickly to changing priorities and make quick decisions with limited


Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows,
Chrome and Android) with basic OS troubleshooting techniques and documented
escalation procedures
Provides L1 & L2 remote support on Google software and applications to the point of
installation and basic use; if required need to escalate or file bug with application
owners
Uses troubleshooting techniques to identify network related issues
Provides system administrative support and basic hardware troubleshooting on Google
desktops, laptops, VMs and Servers
Help Google employees with access & account issues based on defined/documented
guidelines, policies and procedures
Attends required technical training sessions and makes effective use of KBs to address
issues efficiently
Complies with schedule adherence to ensure the overall service level targets are
achieved
Identifies and provides input on unique (or) recurring user problems
Knowledge, Skills and Abilities
Working knowledge of Windows OS and basic knowledge on Linux OS
Working knowledge of PC architecture/technology
Working knowledge and understanding of policies and procedures and the ability to
determine the course of actions based on given guidelines
Ability to analyse and solve technical problems by investigating potential solutions
using troubleshooting skills
Good organisational skills
Good Analytical & Cognitive skills
Excellent telephone and customer handling skills
Ability to deal professionally with irate customers
Ability to learn new products and technologies

Company Description

Orcapod is a Consulting & Technology Services firm founded by senior industry... professionals coming from reputed international organizations. Like the Orcas which roam the great oceans around the globe, we work with Global and Indian Clients providing assistance in their critical IT & business improvement initiatives.

Orcapod Consulting helps its clients to improve business operations by combining its expertise in the areas of Business & IT Consulting, Outsourcing, Operations Transformation and Services Optimization. Our experienced consulting workforce complements the CIO organization and helps it deliver more within its budgets & demanding schedules. Explicit Business Outcome, our proprietary methodology gives high priority to employing existing client assets for delivering the range of results that will make substantial and sustained difference to our client’s business.

Orcapod Technology Services offers innovative and customized solutions to meet the resourcing needs of our clients in the IT space. Our ability to attract and retain high performing workforce ensures on demand access of talent capacity to our clients for meeting business commitments.

Fuelled by our shared vision, we help to make our client’s businesses more efficient, more profitable, and prepared to succeed. We help to make them Future Ready.
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Additional Information

Last updated:
10/10/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
One year
Education:
Compulsory Education
Salary range:
₹ 60,000 - ₹ 3,00,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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