Log problem calls/ mails into the Help-Desk monitoring system.
Evaluate the logged calls, escalate the problems if found irresolvable by phone, to next level of support and ensure that the problems are responded to/ resolved within prescribed time limit.
Keep track of the problems being attended to close the call as soon as the report on the resolution of problem is received.
Provide Feedback to IT Management about the system related issues faced by users to improve the performance.
Create Report related to Helpdesk.
Knowledge of Microsoft-Office tool.
At Infogain, we value the long-term relationships we establish with our customers as we... ultimately act as a virtual extension of their own organizations. Our business consultants, project managers and engineering teams work together with our customers to understand their specific requirements and to create a common, shared business goal. We strive to empower our customers through our solutions and accelerators, capitalizing on the client's new and existing IT assets to enable streamlined processes, operational efficiencies and stronger business growth.
We were conceived with an entrepreneurial spirit that aims toward customer delight in all of our associations. We incubate the leadership attributes of our employees by promoting entrepreneurial ventures, and combining them with strong technical and business plans. Read full description