Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
Continually keeps informed of The Grand-approved systems and technology that may contribute to improve hotel efficiency, including, but not limited to:
o Computer Hardware systems and devices including PC LAN technology.
o Software operating and utility systems.
o Front Office and Accounts Receivable Property Management Systems.
o Interfaces to and from Front Office Property Management Systems and other Systems.
o Back Office Accounting Systems.
o PC and LAN based Office Automation products.
o Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.
o Corporate databases.
o Point Of Sale Systems.
o Guest and Administration Voicemail.
o Call Accounting.
o PABX systems.
o Hub / Switch Management Systems.
o Electronic Door Locking Computer System.
o Computer Virus protection.
o Hotel IT Security and Firewalls
Provide a monthly written progress report to the Financial Controller and Business Support, with copies to department heads
Maintain an up-to-date list of all computer hardware
Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency
Monitors the performance of the software and maintains a log book of performance report eg; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
Installs and tests corporate approved program changes to the hotel computer system(s)
Investigates and reports software problems to the vendor, Financial Controller and to the Corporate Office
Understand all standard and The Grand customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
Responsible for designating selected individuals for each Leela approved system that he/she will train so that these individual can train the users
Trains the selected hotel staff to take on the major responsibilities during his/her absence
Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
Ensures that all computer media saves and back-ups are completed, documented and stored per The Grand specifications
Maintains uncompromising data and physical security standards
Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet The Grand security specification as described in The Grand security system
Administer all user IDs, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries
Under the direction of the Financial Controller and Business Support, administer all back office user IDs, passwords, security parameters and the most sensitive utility
Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
Completes and distributes activity reports, program trouble reports, and enhancement list
Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by The Grand, computer companies or vendors
Performs special project/other duties as assigned by the Management, include but not limited to serve as a back-up in performing Financial Reporting to corporate office during the absence of Financial Controller and Business Support
Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids
Conduct Self-Audit of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals and materials supplied by the Corporate Manager of IT.
Follows-up on all outstanding points from the latest EDP audit of his/her hotel
Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a service attitude
Taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Comply with the Companys Corporate Code of Conduct
Familiarize yourself with the company values and model desired behaviors
Perform tasks as directed by the Manager in pursuit of the achievement of business goals
Cross Roads India Assistance, India’s first and largest road side repair assistance service... provider. Established in 1999, we have by our side 13 years of ground fleet management experience. We attend to over 1100 road side repairs every day and had so far handled over 1.5 Mn road side repairs. We are also recognised as a critical service provider under social security category hence we have been allotted with a four digit number 1922 for the safety of the general motorist. Read full description