Job Title : Senior IT Engineer
Job Location : Ahemdabad
As a recognized expert act as point of escalation, maintaining and improving services as well as satisfying project requirements in order to meet business objectives. The role is a combination of Business As Usual (BAU) support and project delivery.
Duties & Responsibilities
Working on BAU and project activities. 30% BAU and 70% Project.
Working as part of a customer-focused IT Enterprise Engineering team to provide high-quality third-tier support to the business
Technical owner for some of Sophos Corporate Systems SME.
IT Solutions to design and implement IT infrastructure required for projects.
Automate, improve and simplify processes, such as server deployment.
Responding to issues with IT-supported services and ensuring that incidents are resolved within agreed service levels
Providing timely and accurate communications on systems issues and maintenance, including communicating with team members
Implement and maintain:
Standardized Windows based server builds
Active Directory policies covering servers and workstations to implement IT security policy
Produce and document standards to be used by other members of IT
Tools and processes for centralized and remote management and support of the above systems, including asset management, software delivery, remote control and diagnosis, and health and exception monitoring
3rd line support of Windows servers and server based applications, including but not limited to:
o Microsoft operating systems and server products
o Microsoft Office and other end user products
o Microsoft Active Directory Group Policies
Proactive patching of operating systems and applications
Application support (Sophos business applications)
Be a technical point of contact for any specific issues within the Global IT function and provide 3rd line support to avoid breaching SLAs
Participation in an on call support rotation is required.
Occasional out of hours work may be required, including weekends and bank holidays.
Some travel to other subsidiaries may be required
Reporting to the Head of Global Infrastructure Services in IT
Works closely with other members of the Global Infrastructure Services team where particular expertise is required
6 to 10 years of relevant experience
Experience in the specification, installation, configuration and support of the following:
o Microsoft Windows 2008/2012 Server and Windows 7/8 clients
o Microsoft Active Directory
o Microsoft Exchange
o AWS/Azure Experience
o ADFS/Identity Management Solutions
o Microsoft PKI
o In depth understanding of the following:
o o Microsoft Windows 2008/2012 Server and Windows 7/8 clients
o Data manipulation and reporting
o Written and verbal communication
o Managing workload in a multi-project environment
o Working to a deadline
o Knowledge of VBS, PowerShell, or other scripting languages
Cyberoam is an award-winning global IT security company globally acclaimed and certified... for its innovating products and technology. With an extensive product portfolio consisting of hardware and virtual offering for network security, centralized security management and centralized network visibility, Cyberoam offers future-ready security to enterprises, SMB and SOHO. Read full description