Minimum 6 months of international voice campaign experience(preferably from technical domain).
Other industry experience might be considered if the resource is a stable one with excellent industry knowledge and proven tech skills.
Should have a solid knowledge on networking, especially troubleshooting routers and home networks, internet protocols like HTTP, as well as the ability to diagnose.
Excellent Windows, Mac & Linux troubleshooting ability and good knowledge on Antiviruses.
Must also be knowledgeable in iOS and Android, use and navigation.
Good communication with excellent telephone mannerism(B1H quality).
Product & Process
Modems and routers.
We are a reputed $500 million US based multinational Technology-Enabled Business Process... Outsourcing (BPO) company specializing in Integrated BPO solutions across the front and back office that support the entire lifecycle of our client and customers.
With our headquarter in Rochester, New York, Sutherland now employs over 30,000 professionals offering blended services from its 33 delivery centers in Bulgaria, Canada, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States. Read full description