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International Voice Support

Bangalore, Karnataka

Saburi TLC Worldwide Services Pvt. Ltd

Job Description

As a Service Desk Specialist, your primary duties and responsibilities include the following. Other duties may be assigned.
Proficient with client support issues dealing with: mobile device activations, advanced troubleshooting, client orders through portals
Primarily assists with more complex issues or with clients, with unique processes
Solid understanding of contractual goals and Service Level Agreements (SLAs)
Ability to manage both online (phone support) and offline (email support) and manage their time between the two efficiently
Fully competent in mobile technology proven through: testing, performance, quality, technical ability, efficiency and system knowledge
Learning more advanced troubleshooting skills and techniques
May work on clients with unique requirements

Qualifications, Education, & Special Skills

Qualifications include:

1 year in a similar role.
Experience scheduling in a 24x7, multi-skilled, international environment
Proficient Microsoft Office skills, (Excel, Word) with the ability to navigate and enter basic data which
requires little supervision
Fully proficient in MS Outlook
Must have effective and professional oral and written communication skills
Ability to effectively manage multiple projects and meet deadlines and must be meticulous organized

Company Description

Over 92% customer satisfaction index is a clear reflector of our quality technical support... service. Our live experts will provide assistance for each and every software related issues, Installations of important software and application which will enhance your system performance, Troubleshooting of your windows, software, virus, spyware, malware and related problems. STLC has the capability to bring a fresh perspective to solve existing technical problems, in the course of the engagement to enhance business   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
One year
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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