Handle inbound calls pertaining the technical issues
Remotely resolving the technical issues
Should have good knowledge in Windows and need to have basic knowledge in Networking
Build sustainable relationship with the clients and solve their issues with minimum TAT
Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team
Exposure to any monitoring/ticketing tool
*Must be able to communicate fluently in English .
*Looking for both UG/PG .(in any discipline).
*Freshers/Candidates with experience in Customer support / Technical Support can apply.
We are a reputed $500 million US based multinational Technology-Enabled Business Process... Outsourcing (BPO) company specializing in Integrated BPO solutions across the front and back office that support the entire lifecycle of our client and customers.
With our headquarter in Rochester, New York, Sutherland now employs over 30,000 professionals offering blended services from its 33 delivery centers in Bulgaria, Canada, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States. Read full description