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International Voice Process

Cochin, Kerala

Sutherland Global Services Inc

Job Description

A process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

Description - Technical Support
Handle inbound calls pertaining the technical issues
Remotely resolving the technical issues
Should have good knowledge in Windows and need to have basic knowledge in Networking
Build sustainable relationship with the clients and solve their issues with minimum TAT
Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team
Exposure to any monitoring/ticketing tool

Requirement :

*Must be able to communicate fluently in English .
*Looking for both UG/PG .(in any discipline).
*Freshers/Candidates with experience in Customer support / Technical Support can apply.

Company Description

We are a reputed $500 million US based multinational Technology-Enabled Business Process... Outsourcing (BPO) company specializing in Integrated BPO solutions across the front and back office that support the entire lifecycle of our client and customers.

With our headquarter in Rochester, New York, Sutherland now employs over 30,000 professionals offering blended services from its 33 delivery centers in Bulgaria, Canada, India, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Less than one year
Compulsory Education
Salary range:
₹ 1,25,000 - ₹ 2,25,000 / Yearly (Gross Pay)
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