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International Voice (fraud & Claims) Analyst

Bangalore, Karnataka

Rivera Manpower Services

Job Description

-Take ownership of each customer while empathizing and prioritizing customer needs
- Resolve conflicts and manage customer expectations
- Determine customer needs and provide appropriate solutions through relationship building
-Effective verbal and written communication with both external and internal customers
-Document customer account activities thoroughly and concisely
-Engage in interactive dialogue with customers through active listening
-Approach problems logically and with good judgment to ensure the appropriate customer outcome
-Make appropriate decisions on behalf of the customer quickly and effectively
-Effectively prioritize work to ensure efficiency
-Conduct research as needed
-Critical thinker and ability to exercise independent judgment
-Accuracy and attention to detail
-Required to abide by all applicable regulatory and department practices and procedures
-Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
-Fluency in Windows Operating Systems and Microsoft Office tools

Company Description

Leading HR consultancy.

Additional Information

Last updated:
15/11/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
50
Minimum experience:
One year
Education:
Compulsory Education
Salary range:
₹ 3,00,000 - ₹ 5,50,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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