Deliver as per the KPI's defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage work load/ volumes and delivery expectations as per business requirement
Develop a sound understanding of the business process.
Update work tracker and time tracking tools accurately and on real time basis
Complete ad-hoc tasks as directed by Team Leader.
Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.
Operations Management/Operational Effectiveness
Participate and contribute in team huddles.
Proactively support key initiatives that have been delivered to implement change.
To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.
FIS is the world’s largest global provider dedicated to banking and payments technologies.... With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 100 countries. FIS delivers the most comprehensive range of solutions for the broadest range of financial markets and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions. Every FIS solution has the strength you need for profitability today, and the power to help you manage whatever comes next.
First in financial technology, FIS is ranked third on the Barron’s 500, 426 on the Fortune 500 and is a member of Standard & Poor’s 500® Index. FIS has also been named the number one overall financial technology provider in the annual FinTech 100 rankings. Read full description