Community Associates are our client experience specialists for our business centres. From welcoming customers and guests, to supporting our center operations and sales activities, to maintaining valuable customer relationships, the Community Associates are an integral part of a team that continually works to improve our customer experience.
Ensure that clients in the centre of responsibility are pleased with our services offer the best customer experience
Meet and greet customers and visitors as needed. Build strong relationships and act as the first point of contact for all clients and visitors providing a professional and friendly service.
Be responsible for addressing customer queries or resolving arising issues
Handle telephone calls and manage the switchboard
Contribute to the overall revenue of the centre by identifying sales opportunities and actively upselling /cross selling of services
Assist in the organisation and implementation of community events
Monitor and ensure high standards of presentation across the centre
Over 92% customer satisfaction index is a clear reflector of our quality technical support... service. Our live experts will provide assistance for each and every software related issues, Installations of important software and application which will enhance your system performance, Troubleshooting of your windows, software, virus, spyware, malware and related problems. STLC has the capability to bring a fresh perspective to solve existing technical problems, in the course of the engagement to enhance business Read full description