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Infrastructure Specialist

Kochi, Kerala

UST Global

Job Description

Team Member supporting JOC for continuous monitoring of IT Infrastructure 24x7 and services. Proactive alerting and notifying stake holders during critical incidents and escalations Contributing towards ensuring IT uptime, and documentation. Validating for desired performance and health status of all monitoring tools deployed in JOC Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis. Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution. Deliverable Expectations Notifying incidents events using appropriate communication channels. Provide appropriate inputs to stake holders during Major incidents. Participate in all review forums to enhance process and procedure involving JOC operations Good analytical and problem solving skills High level communication and collaboration skills Risk Analysis and Management Ability to react to a changing environment Communicate with Team members effectively and efficiently. Personal skills Proactive, Detail oriented, Ability to influence and persuade, Multi tasking, Integrity and trust Technical Skills Knowledge of monitoring tools, such as Catchpoint, SolarWinds, CA UIM, App Dynamics, and the ability to interpret their metrics. If Experienced Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. If Experienced Basic TCP IP troubleshooting techniques from an L1 level If Experienced Basic knowledge of the OSI model, diagnostic skills. Knowledge of Linux , Windows, command line and system diagnostics If Experienced Experience IT Infrastructure support experience on heterogeneous Infrastructure domains comprising of Server, Storage, Network, Database etc., Nice to have ITIL Certification Thorough knowledge on ITIL framewor

Company Description

it is cmm level 5 company

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
Jobs in IT - Systems / Networking / Security
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