Inbound Telesales - Female
• Customer acquisition/New Sales - To identify and onboard new customers through inbound and outbound calling; driving sales.
• Customer Renewal – To renew subscriptions for existing customers, up-sell higher subscriptions to existing customers during the renewal process.
• Customer Relationship Management – To provide end to end support to customers through the process of onboarding, renewals and grievance resolution.
Primary duties and responsibilities:
• Successfully convert leads/prospects into customers for the business
• Acquire new customers for the business through making outbound calls; pitch and sell the different types of packages to the customers
• Renew subscriptions for existing customers and up-sell higher subscriptions to existing customers during the renewal process
• To provide end to end support to customers through the process of on-boarding, renewals and grievance resolution; act as relationship manager for the customer and address and resolve customer distress and issues
• Regularly follow up with prospects and leads through tele-calling for lead conversion
• Submit daily report to reporting-in charge on outbound and inbound calls made and received (cold calling, follow-ups)
• Perform other duties as and when assigned
Education & Experience Requirement:
Minimum – Graduate in any discipline with minimum of 2 years of work experience
Preferred – Previous work experience in Call centre setting / Tele-sales experience in both outbound and inbound processes from Banking & Insurance and Telecomm. Tele-sales experience highly preferred.
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- Last updated:
- Job type:
- Full time
- Position type:
- Minimum experience:
- Two years
- Compulsory Education
- Salary range:
₹ 2,00,000 - ₹ 3,00,000
/ Yearly (Gross Pay)
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