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Inbound Telesales - Female

Chennai, Tamil Nadu

Big Worth

Job Description

Job Purpose:

• Customer acquisition/New Sales - To identify and onboard new customers through inbound and outbound calling; driving sales.
• Customer Renewal – To renew subscriptions for existing customers, up-sell higher subscriptions to existing customers during the renewal process.
• Customer Relationship Management – To provide end to end support to customers through the process of onboarding, renewals and grievance resolution.

Primary duties and responsibilities:

• Successfully convert leads/prospects into customers for the business
• Acquire new customers for the business through making outbound calls; pitch and sell the different types of packages to the customers
• Renew subscriptions for existing customers and up-sell higher subscriptions to existing customers during the renewal process
• To provide end to end support to customers through the process of on-boarding, renewals and grievance resolution; act as relationship manager for the customer and address and resolve customer distress and issues
• Regularly follow up with prospects and leads through tele-calling for lead conversion
• Submit daily report to reporting-in charge on outbound and inbound calls made and received (cold calling, follow-ups)
• Perform other duties as and when assigned

Requirements

Education & Experience Requirement:

Minimum – Graduate in any discipline with minimum of 2 years of work experience

Preferred – Previous work experience in Call centre setting / Tele-sales experience in both outbound and inbound processes from Banking & Insurance and Telecomm. Tele-sales experience highly preferred.

Company Description

BIG WORTH is a first of its kind innovative and unique platform offering 100% value back on every... penny you spent-An ultimate destination connecting millions of consumers like you to the brands they love. With vital presence in major metros and aggressively expanding all over the country, you can choose a place of your choice, shop for your favourite brands and claim 100% value back of what you spent. From the discounted prices to the cash back offers, eGift cards to dining delights, we have everything that you can dream of and is exclusively meant for you. Our teams are dedicated to continuously innovate by providing solutions that would drive ROI for our brand partners and give us happy and delighted customers  Read full description

Additional Information

Last updated:
16/09/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
5
Minimum experience:
Two years
Education:
Compulsory Education
Salary range:
₹ 2,00,000 - ₹ 3,00,000 / Yearly (Gross Pay)
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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