Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologises with empathy, finds a solution and follows through when resolving guest problems
Prioritises and assigns work
Ensures that linen closets are maintained as appropriate
Verifies that trolleys are stored properly and closets are locked
Assists in inventories as requested
Supervises Room Attendants in the cleaning of guest rooms as requested by the HOD.
Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily
Supervises the completion of short notice requests for rooms
Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of request as directed
Inspects all check-out/stay over rooms for adherence of Brands standards
Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
Prioritises special cleaning requests (VIP rooms, check-in)
Checks floor linen closets daily for cleanliness, adequate supplies and linen.
Assures proper handling of lost and found articles
Hotel Royal Orchid is an unmatched five star hotel where you can feel a buzz of business along... with comfort and tranquility. Friendly hotel in the heart of Bengaluru, which is favorite among global travellers.
Hotel Royal Orchid is recognized for all round excellence and unmatched level of services to business and leisure travellers.
All rooms are techno savvy and equipped with modern amenities. Overlooking the 18-hole Golf Course, Rooftop Pool with a breathtaking view, Executive Lounge, Business Centre, Boardroom, Wi-Fi Connectivity, Secretarial Services, Banquet Halls, Conference Rooms, Sprawling lawns for parties and weddings. Geoffrey’s – an authentic British pub. Cafe Lime Light and Ginseng, an award-wining Oriental restaurant serving Chinese, Japanese and South East Asian delights. Read full description