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Hiring Assistant Manager for BPO(DAY SHIFT)

pune, Maharashtra

Calling 24o7 BPO Services Pvt. Ltd.

Job Description

Assist Operations Manager in supervising daily operations of organization.
Develop productive, profitable and achievement oriented working environment for employees.
Address operational issues and concerns in a timely fashion.
Supervise operations team to ensure operational excellence and excellent customer services.
Educate operations team on best practices, company policies and service excellence standards.
Develop and maintain operational guidelines for staffs.
Oversee operational cost, risk and audit activities.
Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.
Determine staffing requirements, work assignment and schedules for new projects.
Perform routine maintenance and repair works for equipment.
Maintain the facility clean, safe and organized.
Evaluate inspection reports and service tickets and prepare repair invoices.
Coordinate with General Manager in different operational issues and promotional activities.
Evaluate current operational strategies and recommend improvements.
Generate operational reports for management as needed

Company Description

Calling 24o7 came into inception with the aim of providing result-oriented solutions.... 
Starting with Insurance sector the company forayed and expanded into seven other sectors within a decade, showing paradigmatic growth. With a firm focus on maximizing client’s ROI through process optimization, BPO functions and Contact Center capabilities, Calling 24o7 has helped several top-notch companies to achieve cost-effectiveness and high quality customer care services through outstanding customized solutions.
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between five and ten years
Jobs in Customer Service / Call Centre / Operations / Data Entry
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