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Helpdesk Consultant APC

Noida, Delhi-NCR

Varite India Private Limited

Job Description

Job Location:- Noida
Job Type:- C2H
Shift Timing:- General
Skills:- Spanish, Portuguese, English,sales,



Duties:
What youll do
Provide a professional and efficient customer service function and takes a strong personal pride in what they do on behalf of worldwide Partner Programs Group. Focuses on quality, customer service and doesnt want to let people down.
Deliver a high quality, business to business support service resolving partner enquiries at the first point of contact wherever possible.
Confidence in communicating with partner contacts at all levels of management.
Act in a mature and professional manner towards partners and
employees at all times.
Communicate and articulate clearly with the partner (in both verbal and written communication), providing a professional and competent standard of phone and online support, with excellent spelling, grammar and attention to detail.
Chavi Sengar, Talent Partner
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Show confidence and willingness to assist partner in resolving any open requests for support, assistance, or information on partner membership.
Manage all partner communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
Demonstrate ownership and willingness to resolve issues in a timely manner, using appropriate databases or systems to confirm and review the previous history if applicable.
Ability to assess partner sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the partner using the approved escalation path.
Appraise and give feedback on tasks performed giving recommendations and suggestions for improvement as and when identified.

Requirements

Skills:

Previous Customer Service experience or previous Support Centre experience required.
Skilled in database work and confident PC user with internet experience.
Knowledge of logical troubleshooting skill to gather all necessary information up-front and escalate only when necessary.
Experience working in a team environment and managing a diverse workload.
Excellent communication and influencing skills.
Ability to manage tasks in agreed timeframe.
Confidence in communicating with various business groups within the wider Worldwide Partner Team, Partner Managers and Regional Field Offices.
Understanding of key concepts of First Call Resolution and Customer Satisfaction.
Some relevant industry experience or basic understanding of the type of partners and their customers using products and/or basic understanding of how partners and their customers use the software.
Outstanding written and verbal communication skills
Brings a sense of urgency to the position to resolve issues fully in a timely manner.
General cultural awareness, particularly for agents who are supporting customers in a region other than the one theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
Excellent language proficiency - written and verbal - in Spanish, Portuguese & English.

Company Description

VARITE has a definite spirit. A spirit that derives from the promise of what we do-that comes... with knowing our services are helping businesses to implement their technology initiatives. At Varite, we provide software consulting, technical staffing and team augmentation services to Fortune 100 companies in India/USA.

VARITE has recently ranked #124 in the Entrepreneur Magazine’s HOT 500 list of the fastest growing businesses in America. With operations in USA, CANADA and INDIA, VARITE is currently engaged with leading technology, financial, semiconductor and engineering company to provide software consulting, team augmentation and key business process outsourcing.
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Additional Information

Last updated:
02/12/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Between three and five years
Education:
Compulsory Education
Category:
Jobs in Customer Service / Call Centre / Operations / Data Entry
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