Head Technical Marketing & Software/project Support
Manage Software Solution, Customer & Project support pertaining to C4ISR for Defence customer accounts.
Prepare and manage Presentations & Demos to prospective customers
Preparing the technical part of responses to EOIs/RFIs, RFPs & Tenders and building response documents
Undertake Technical Analysis, manage proof of concepts and Execution of Projects
Assist customers in geospatial data creation of respective areas of responsibility
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues with development teams
Visit customer sites at various locations across North region for trouble shooting/ customer training/ installation of application, updates, upgrades etc.
Ensure proper recording and closure of all issues
Document knowledge in the form of knowledge base and tech notes
Candidates having adequate understanding of application will be preferred
Good understanding of Deploying solution at the sites in operational test bed environment
Strong Product/Solution Oriented Marketing skills
Strong writing, communications, interpersonal and presentation skills
Good understanding of C4ISR domain concepts, exposure to product development experience will be preferred
Understand user expectations and develop functional requirements and raise clarifications with stakeholders.
Train team / developers on functional concepts and resolve functional problems faced.
Strong analytical skills to interpret customer business needs and translate them into application requirements.
Evaluate the best approach for each customer and elicit requirements using interactions, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task & work-flow analysis.
Mentor and groom team members.
Setting project goals and objectives.
Rolta is a leading provider of innovative IT solutions for many vertical segments, including... Federal and State Governments, Defense and Homeland Security, Utilities, Process, Power, Financial Services, Manufacturing, Retail, and Healthcare. These enterprise level solutions are built around Rolta’s intellectual property and domain expertise to offer unique business intelligence for impactful insights for effective decision making.
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- Last updated:
- Job type:
- Full time
- Position type:
- Minimum experience:
- More than ten years
- Compulsory Education
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