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Head - Operations & Customer Service ( Insurance )

Nagpur, Maharashtra

Vitasta Consulting pvt ltd

Job Description

Job Description :
1. Handle the entire operations and customer service delivery processes of the company with end to end delivery of required parameters within pre decided TATs
2. Managing the entire New Business Operations, Underwriting, Persistency, Customer Service and Business Intelligence for the company
3. Driving all the key functions effectively with constant focus on innovation & reengineering of existing processes to make them more efficient
4. Conceptualizing & creating logic & process flows and coordinating with the in-house tech team to automate processes and enable better process management
5. Own routine IRDA compliances, licensing/ Brokers guidelines (Distribution Operations)

Required Skills
1. Preferred candidate should have similar experience working with a Life Insurance company currently or in the past.
2. Should have minimum 8 years of team handling experience with proven skills in monitoring and motivating large cross functional teams to get the desired outputs from them
3.Should be High on initiative, self-motivated, quick decision-making and implementation skills along with granular approach to things to find out and tweak processes for better out
4. Should have Hands on / Solution driven approach
5. Good communication and presentation skills with hands on skills of MS Office

Company Description

From big transnational corporations to fast growing SME's to fledgling start-ups... every corporate body is looking for top talent. All of these are keenly aware that the only real competitive advantage they can have and build in today's flat world is the "human capital".

We are servicing this need for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.

We credit all our success to three things; customer centric work systems, unflinching belief in our corporate values and our synergy enhancing team. We see repeat business and referral as the operative driver of customer feedback.
For more details on us visit
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Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
More than ten years
Compulsory Education
Jobs in Customer Service / Call Centre / Operations / Data Entry
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