Head of Global Cash Management Area APAC Senior Manager
Responsible for all Cash Management and Cit activities for Banking and Retail in the Area APAC. Main focus is to create the overall strategy and direction for the operational activities within Regional Global Cash Management Delivery Centers in APAC. Ensure that SLA commitments, Synergies, Customer Satisfaction and Budgets will be reached. Define, shape and lead DNs Global Cash Management Area organization based on the Global goals and expectations designed by the Global Head. Support the Sales organization in providing relevant information about the delivery, capabilities and cost. And in Pre-Sales activities (in consultation with the Global Head).
Strategy and Planning
Define and manage organizational and budgetary plans for the Area Organization. Ensure Area Operation is running as efficient as possible reaching all SLAs and manage the continuous improvement and fully aligned with the Global strategy and planning.
Customer Relationship (external as well as internal)
Establish a confident and trustworthy relationship with the DN Areas and Legal Entities, customers, all stakeholders, line manager as well as internal and external suppliers (like CiT companies).
Timely identify and settle conflicts between all internal and external persons. According to project scope prompt escalation of all issues with a possible impact on Diebold Nixdorf or on a relationship with the customer.
Operational Deliverables and Contribution
Manage the Operation Managers, team leaders and Area operations in the Global Delivery Centers in that area in a structured way, so the design of the processes is aligned with the centers in the other areas according to operations, excellence, cost and quality.
Support pre-sales negotiations or other preparation meetings and lead the operational implementations.
Ensures Operation realization in terms of project scope, time, costs, performance and quality. Assures a sound basis for measuring performance, efficiency and risks.
Drives and controls the Cash Management P&L of the assigned Area.
Manages the change control process and initiates timely 'remedial' actions/fall back solutions.
Processes and Improvements
Monitor and report the status of all Cash Management customers and projects in the Area in terms of SLAs, customer satisfaction, quality, budget and synergize to ensure the highest quality of the Cash Management delivery.
Manage the quality and security regulations within the Cash Management Organization.
Create and manage plans to improve the delivery and budgets
Pragmatic and systematic managing the total Area delivery unit.
Acts as a coach and role model for the whole Area Delivery unit. Contribute to cross-divisional and cross-functional service delivery and service development activities. Ensuring complete documentation of the overall process to review the delivery progress and lessons learnt.
Leadership and People Management
Participate in the selection of the Global Cash Management team and external / internal partners/sub-contractors.
Manage and functionally lead the full Cash Management Area Delivery Organization, its environment, geographical locations of staff members. Leads Area Cash Management Operation Heads as a functional authority. This includes participating in planning and coordinating of strategy, organizational design, budgets and process alignment.
Monitoring and controlling the professional and timely execution of the Delivery tasks and results.
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