REQUIRED ACADEMIC QUALIFICATION - Any Graduate/Post Graduate with German Language certification B2 and above
EXPECTED TOTAL EXPERIENCE - 2 to 4 years
EXPECTED RELEVANT EXPERIENCE 0 to 2 years
1 Verbal skills:
-Good verbal Communication in English and German language
- Face to face or telephonic client communication is an added advantage
2 Written skills:
-Good Written communication in English and German language
3 Technical Skills:
-Intermediate knowledge of Microsoft Office & good typing speed
-Analytical and logical reasoning
-Good excel knowledge, reporting and conducting training is an added advantage
-To review and refine German Marketing texts received from the clients Marketing department
-To provide the best possible marketing text to clients
-To provide solutions to the customers and help them with their transactions
-Tackle difficult situations (such as incorrect status, miscommunication etc.) through quick logical response and effective communication.
-Responsible for handling Author Queries regarding Books and Journals
-Follow timelines and deliver within SLA
-Coordinating with clients and vendors to process emails / requests / Tasks for Books and Journals.
-Needs to have good communication skills & basic knowledge of email communication to explain complex issues and their possible solutions to the clients
-To track and escalate the issues in the process or in the system to the seniors
-Monthly reports preparation and attending conference calls with clients
-Prepare and update process documents.
-Responsible for documentation and email template creation.
-Documentation and training new team members will be an added responsibility of the individual.
-Train new joinees and mentor them
-To maintain the weekly status of inputs and deliverables.
-Conduct quality audits as per process requirements
Will be a contact point responsible for resolving issues raised by the requesters and clients
Keep track of problems in processing requests and to escalate it to the clients accordingly
To Prepare and update process documents including ISO documentation
Conduct internal quality audits as per process requirements
To train new joinees and mentor them
About Crest Premedia
Crest is a hundred percent export unit, based in Pune and is part of... Springer Science + Business Media, Germany. The company is in the area of Software Development, Print and Electronic typesetting, marketing services and back office operation.
Crest Premedia, was born in 2006 and earned its stripes working on projects for Springer. In doing so, Crest has innovated and broken language frontiers in premedia by acquiring skills in German and Dutch language. Today Crest offers these and more innovative services in areas of STM books, Journals, eBooks, ePubs, PowerPoint reports, marketing services, technical and customer support.
Please visit www.crest-premedia.in and www.springer.com for further information about our organization.
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