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Genesys Consultant

Pune, Maharashtra

Tech To Suit Inc

Job Description

Responsible for managing and administrating Genesys dialer / GVP / Database / CTI. The key responsibility is to promptly respond to all production issues and ensure immediate response and maximum uptime. Also to carry out BAU changes and taking part in project rollouts.
Interact with call center IT operations for BAU service requests and issues. Tech ticket closure for voice system related requests/issues.
Interact with call center IT operations for BAU service requests and issues. Tech ticket closure for voice system related requests/issues.
Monitoring voice infrastructure. Monitoring alarms/errors on the Genesys applications /Dialers/ GVP. Raising tickets with vendors and ensuring follow-up/closures.
Hands on experience to provision and monitor the campaigns using Genesys Administrator, examinations of proactive content, managing the calling lists, trace outbound interactions and detect call progress

Company Description

‘Techs To Suit' provides its client the most comprehensive and best in class solutions... to their recruiting and leadership needs right from ‘Intern to CEO’ across industry bands, hierarchies and geographies.We believe in partnering only a select number of long term clients which allows us to truly add value.

At the same time, we provide excellent opportunities for all our candidates to enhance their careers based on an understanding of their needs as far as income, career satisfaction, and career developments go.
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Additional Information

Last updated:
20/02/2018
Job type:
Full time
Position type:
Permanent
Vacancies:
1
Minimum experience:
Two years
Education:
Compulsory Education
Category:
Jobs in IT - Software Programming / Analysis
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