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General Manager - City Operations

Surat, Gujarat

Inventurus Knowledge Solutions

Job Description

- Develop a deep knowledge of the standard service categories such as salon, home and appliance repairs, pest control and home cleaning - the landscape we operate in to be able to plan around execution in the respective city

- The GM is expected to understand the pain points in each category and solve for those pain points to enhance the customer and provider experience through liaising with product, marketing, customer and partner support

- Constantly work on scaling supply in all the focus categories and manage demand accordingly

- Scale other non-focus categories by working on additional value adds and different marketing hacks

- Pro management forms a central piece to this role and the GM is responsible for supply engagement

- Constantly evaluate categories- performance and their metrics and work proactively to improve them

- Partner with business heads to work on training professionals and improving the training module

- Strategize for seasonal growth - to be able to ensure and manage the influx of demand around categories at certain times of the year

- Work with marketing to plan and execute BTL activities

- Lead a team of category managers - provide the right support and mentorship to help them grow in their respective roles as well as in UC

Job Requirements

- 4+ years of consulting, marketing or operations management experience

- Strong analytical skills and a data driven decision making mentality

- Demonstrated leadership of teams and projects

- Ability to influence and lead both internal teams and our service professionals

- Hustle and get things done attitude

- Strong problem-solving ability

- Super organized and a logical thinker

- Entrepreneurial DNA

- Bachelor's degree (Masters in Business Administration is a definite plus)

- Experience of working in a startup, or operations in FMCG / Oil & Gas is a plus

What can you expect-

- A phenomenal work environment, with massive ownership and growth opportunities

- Quick iterations and deployments - fail-fast attitude

- Opportunity to work on cutting edge technologies, and lead teams in the future

- Access to a world-class mentorship network

- Massive, and direct impact of the work you do on lives of people

Company Description

Established in 2007, Inventurus Knowledge Solutions (IKS) is a global Revenue Cycle... Management company that is headquartered in New York and has delivery centers in Alabama, Mumbai, and Hyderabad and a sales and solutions office in Los Angeles. From a four member team to over 1,000 employees, we have grown to be a respected outsourcing partner with extensive domain expertise and advanced outsourcing processes and technologies.   Read full description

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
Between three and five years
Compulsory Education
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