1. Customer Satisfaction (Guest Feedback, Social Media Review).
2. Financial Performance (Up selling, Room Revenue, Operation Auditing).
3. Welcomes guests and fosters customer loyalty through his/her friendly manner.
4. Develops high quality relationships with guests throughout their stay.
5. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
6. Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
7. Provide high level of customer service and maintain a high profile in the day to day front office operations.
8. Ensure that personalized service is offered to each and every guest.
9. Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
10. Ensures that guest documentation and information is available and up-to-date.
Sayaji Hotels Limited, has been leading a quite revolution in hospitality from it’s bastions... in Baroda Indore & Pune. It’s market leading achievements include Sayaji – Indore possessing the widest entertainment facilities for any hotel in India, highest per pax banqueting in the country, highest turnover and profitability for any hotel in non metro/tourist market in India. It has to it’s credit 211 rooms, 6 restaurants and bars, an entertainment zone a discotheque and pub, a Lounge Wine Cellar & Cigar Bar, gym and spa. It’s top of the line accommodation Sayaji Grande has been hailed as the most contemporary hotel accommodation in India with PC’s in each room and butlers on call. To make our mark nationwide we have started our chain of restaurants “Barbeque Nation”. (www.barbeque-nation.com) Planned in 100 cities, the restaurant is going great guns in Mumbai at pali hills& Nerul .Bangalore at Indranagar,koramangla & J.P Nagar,Hyderabad at Banjara Hills, Gurgaon at Sushant lok,Chennai at Hanuman Road,Delhi at Janakpuri,Chandigarh at Sector 26 ,Lucknow at Gomti Nagar,Ahmedabad at Drive In Road, Jaipur at Tonk Road, Pune - Kalyani Nagar, Kolkata at Bidhan Nagar, Thane at Eastern Express, Vadodara at Alkapuri. Very shortly we are coming up with more restaurants in other metro, non metro cities. Read full description