Accommodates guests by greeting, performing guest transactions, answering the telephone,and to ensure high-quality guest relation.
Technical or Administrative Knowledge:
Must be able to add, subtract, multiply and divide.
General knowledge of computers.
Special Skills and/or Abilities:
Excellent interpersonal communication and customer service skills.
Maintain professional appearance and demeanor at all times.
Essential Functions include but not limited to the following:
Greets, registers, and assigns rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Answers telephone in absence of telephone operator.
Transmits and receives telephone messages and sets up guests’ wake-up calls.
Date stamps, sorts, and racks incoming mail and messages.
Answers inquiries pertaining to hospital services, registration of guests, shopping, dining, entertainment, and travel directions.
Keeps records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
Makes and confirms reservations.
Posts charges such as room, food or telephone, to guest folio.
Makes restaurant, transportation, or entertainment reservations for guests
Checks out guests and inquires about their stay.
Actively builds awareness of the Brand to guests.
Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Confers and cooperates with other departments as needed to ensure coordination of activities.
Ensures Inn compliance of all company policies and procedures.
Adheres to all safety procedures and informs management of any unsafe conditions.
Attends meetings and training as requested.
“SOUKYA” - Dr.Mathai’s International Holistic Health Centre is one of the Country’s... leading wellness centre’s located in Bangalore.
This residential facility wellness centre is considered first holistic health centre of its kind in the World ,
which brings different systems of medicine with integrative approach and complimentary therapies under a single roof.
We are the first NABH accredited hospital in INDIA.
The campus is built in a 30 acres Organic farm with 25 individual cottages and we provide all the facilities of a 5 * Hotel .
We have our Guest coming from 90 different nationalities, Dignitaries from the WHO, UN, Nobel Laureates, Members of the Royal family in the Middle east, UK and India. Read full description