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Front Office Assistant

Delhi, Delhi-NCR

Fortis Healthcare

Job Description

New Registration, counseling for chargeability, admission for regular cash paying patients , ECHS & other Corporate patients
Completion of corporate documentations & Escorting to their respective wards.
Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HODs regarding., Staff Admission, Staff Dependants, Beas, VIP pt
Issue Calling Code to the pt. attendants so that they can call out side from the hospital
Counseling and Admissions (including Upgrade Surgeries)
Visitor passes. Codes & update the Calling Code (excel) file and for activation mail to IT helpdesk & team leader
Doctor change request in case pt. need to shift in another specialty Up gradation of Remarks for any kind of message
Guest queries & Room Booking for expected admissions for next few days
Follow up for daily payable report while issuing the temp. Passes and updating the remarks
Handling Billing queries for routine pt. attendants
Taking request from Nursing Station or from the attendants for the particulars & Address Change Request
Informing attendants (by announcement / calls on cells
Request for Package Detail (Reimbursement request) in case pt. is Govt. Employee and required package breakup
Cash Collection / Refunds Issuance of Receipts against deposits
Issuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges)
Inform Telephonically to the respective wards and direct call to the attendants about the discharges on receiving bill. So that they will clear the dues and take final clearance.
Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers
Registration: Complete the registration process in a timely and accurate manner
Cashiering: Submit deposited cash/ cheque/ drafts/ credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift
MIS: Maintain and generate process related data as and when required by the HOD
Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience
TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/ corporates about status of payment. Update patients and doctors about status of authorization
Provide patients with information regarding advised investigations and procedures
Assist and direct patients that have come in for health check up
Manage and record time spent by patient as mentioned in the standard operating procedure
Co-ordinate for timely delivery of the report at the designated counter
Maintain service standards as specified in the standard operating procedure
Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
Interface with SRL Ranbaxy Lab and other diagnostic areas for patients investigation reports
Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
Proactively distribute feedback forms and seek suggestions from patients/attendants
Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile
Effectively utilize all communication systems
Adhere and contribute to cordial inter and intra team relations
Complete any other ad-hoc task assigned by the concerned superior
Any other task assigned by the HOD and the Management

Company Description

Fortis Healthcare Limited is a leading, pan Asia-Pacific, integrated healthcare... delivery provider.   Read full description

Additional Information

Last updated:
12/11/2017
Job type:
Full time
Position type:
Permanent
Vacancies:
4
Minimum experience:
Between three and five years
Education:
Compulsory Education
Category:
Jobs in Administration / Secretary / Front Office
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