Claims and Fraud Hotline - Specialist II-
Leading global financial services firm, established over 200 years ago:
We are the leader in investment banking, financial services for consumers and small businesses,
commercial banking, financial transaction processing, and asset management.
We have assets of $2.5 trillion and operations worldwide
We operate in more than 100 markets.
Our wholesale businesses include Management, Commercial Banking and the
Corporate & Investment Bank which provide products and services to corporations, governments,
municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and
Our corporate functions support the entire organization and include the following functions: Accounting,
Audit, Finance, Human Resources, Operations, and Technology.
Roles and Responsibilities: (Voice operational and Rotational Shifts and Week-off)
Take ownership of each customer while empathizing and prioritizing customer needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed
Critical thinker and ability to exercise independent judgment
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Undergraduate/ Graduate with min 6 months international voice contact center experience.