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Fraud Analyst/investment Bank/specialist/risk Analyst

Bellary, Karnataka

Rivera Manpower Services

Job Description

Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection in the industry.
Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses
to the Bank and our customers.

We are looking for individuals with the following skills:

Customer Focus
Take ownership of each individual while empathizing and prioritizing their needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building

Communication Skills
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening

Problem Solving Skills
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Conduct research as needed

Analytical Skills
Critical thinker and ability to exercise independent judgment
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures

Computer Skills
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools

Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers.
As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take
responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering
customers alternative solutions and enhanced products

Training Schedule:
Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary.
Specific information will be provided by the Recruiter.

Work Schedule:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which may include evenings and weekends.
Specific information will be provided by the Recruiter.
Must be willing to work in an environment that requires 30% phone-based and 70% non phone-based customer interaction
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone, or face to face
Proficiency with basic computer functions including, launching applications, conducting searches on the Internet, and maneuvering in a
Windows-based environment strongly preferred
High School Diploma or equivalent required

Company Description

Leading HR consultancy.

Additional Information

Last updated:
Job type:
Full time
Position type:
Minimum experience:
One year
Compulsory Education
Salary range:
₹ 3,00,000 - ₹ 4,75,000 / Yearly (Gross Pay)
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